Budbee: in-app message/sms, Budbee App
PostNord: in-app message/email, PostNord Tracking
UPS: e-mail, UPS Tracking
DPD: e-mail, DPD Tracking
FAQ
Returns
What is your Return Policy?
You may return your product within 14 days after having received the order to be eligible for a refund. Exchanges are not accepted, please return you product and place a new order.
How do I return a product?
Register your return on our return page.
What is the cost of a return?
Read all about returns here.
When can I expect my return to be handled?
Once we receive your return, please allow 10-15 business days for processing and handling.
Ordering Online
How do I track my order?
As soon as your order is shipped you will receive a shipping confirmation with a tracking number via email or any of the following ways:
How many days does it take for my order to arrive?
In normal circumstances, your order is shipped within 1-2 business days. How many days it takes for your package to arrive depends on which delivery service you choose. At the checkout, you can see the delivery options we offer to your address and the estimated delivery time.
How do I cancel my order?
Please use the Help-beacon to contact Customer Service:
I've added the incorrect shipping adress, how do I change it?
The shipping address can only be changed prior to the order being shipped. Please contact Customer Service using the Help-beacon:
Is my package insured?
All items are insured against theft and accidental damage whilst in transit from CHIMI’s warehouse to the shipping address. Once your items have been delivered to the specified delivery address, they are no longer covered by insurance.
To which countries does CHIMI ship to?
Europe
Payments
What payment methods does CHIMI accept?
CHIMI accepts all major credit cards through Klarna or Adyen. The following payment methods are offered in a selection of countries:
Is it safe to use my credit card online?
Your personal online security is very important to us. To help ensure your shopping experience is safe, simple and secure we use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. To ensure your information is kept private, we do not process or store any payment information in our database.
When will I be charged?
When you have placed an order with us, the funds are temporarily reserved but you are not actually charged. When your order has been dispatched, we will capture the funds from your account.
Why was my credit/debit card declined at checkout?
If your order attempt was declined, this can often be due to your bank. We suggest that you contact your bank or card-issuing company to ask if they have any kind of block on your card.
EU: VAT, import taxes and customs duties
VAT is included in the final purchase price. No added import taxes or duties.
Non-EU: VAT, import taxes and customs duties
VAT is not included in the final purchase price. Upon import the package may be subject to VAT/import tax and customs duties. You, the customer, will be responsible for payment of such import duties and taxes before receiving your order.
Exchange rates
CHIMI is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency. Please contact your local customs office if you have any further questions regarding VAT, import taxes and customs duties.
